Customer Service: Building Successful Skills for the Twenty-First Century
Type
Book
Authors
ISBN 10
0072938056
ISBN 13
9780072938050
Category
Customer Care Service
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Publication Year
2005
Publisher
Pages
432
Description
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. - from Amzon
Number of Copies
1
